Privacy Policy

Welcome to Vision Expert Optical. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we handle your information when you visit our online store, purchase corrective glasses, sunglasses, contact lenses, or use our digital services.

We collect essential information to facilitate a smooth eyewear shopping experience:

• Personal Identity Details: Name, delivery address, email, and phone number for shipping updates via SMS/WhatsApp.
• Account Data: Encrypted username and password used to login to your Vision Expert account.
• Payment Details: We process all payments via RBI-compliant encrypted gateways (UPI, Credit/Debit cards, Netbanking). We never store your card numbers or PINs.

Your details allow our lab and customer care team to serve you faster and better:

• To assemble customized eyewear according to your chosen frame and prescription details.
• To send realtime tracking links and delivery confirmation messages.
• To provide responsive post-purchase support regarding frame fitting or lens replacements.

As an eye care provider, we treat your optical prescription with medical-grade confidentiality.

When you upload your optical prescription (Sphere, Cylinder, Axis, Addition, and Pupillary Distance / PD values), it is securely routed strictly to our trained laboratory technical staff to manufacture your lenses. We maintain a secure record of your past eye tests solely to help you effortlessly re-order lenses in the future without re-uploading papers every time.

We utilize standard functional cookies to enhance your browsing speed and session comfort. Cookies remember your frame preferences, items held in your shopping bag, and language choices. You have complete freedom to decline non-essential cookies via your browser preferences.

We deploy robust physical, digital, and firewall security protocols. All online data transfer between your mobile phone/desktop and our servers is fortified using 256-bit Secure Socket Layer (SSL) encryption to block unauthorized network sniffing.

We DO NOT sell, rent, or trade your personal phone numbers or health data to marketers. We share minimal necessary logistics details solely with:

• Trusted Delivery Couriers: To successfully navigate to your doorstep.
• Secure Payment Processors: To safely clear order transactions.

You exercise complete ownership over the data you grant us:

• You can view and modify your prescription and home address anytime in your account dashboard.
• You have the right to request full erasure of your account details from our primary database by sending an account removal request to our support email.

For any urgent inquiries, clarification on privacy terms, or data deletion requests, connect with our support desk directly: