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Return to shopOur standard delivery window is 5 to 7 business days across India. This time frame is required to custom-manufacture and mount your prescription lenses into your chosen frames before dispatch.
We partner strictly with authentic, high-speed national courier services like DTDC and Delhivery to ensure your corrective eyewear reaches you safely with end-to-end tracking.
If your package does not arrive within 7 business days, please contact our support team immediately. We will initiate a priority escalation with the carrier to track and expedite your shipment.
Yes. Every pair of eyeglasses is secured inside a rigid hardcase, wrapped in protective bubble insulation, and sealed inside a tamper-evident corrugated outer box to absorb impact during transit.
Yes. As soon as your order is dispatched, a real-time tracking link from DTDC or Delhivery will be sent to your registered mobile number via SMS and email.
No. Standard direct returns or "change of mind" refunds are not applicable. Corrective optical lenses are customized and uniquely cut to fit your specific frame size and focal parameters, rendering them non-reusable once processed.
If your product is delivered physically broken or damaged, we will provide a free replacement or refund. You must report the damage to our support desk within 48 hours of delivery with continuous unboxing video proof.
An unedited, continuous unboxing video acts as objective proof that the damage occurred prior to receipt, allowing us to successfully process your claim and address the issue with our courier partners.
Once your damage claim is verified and approved, your replacement order is prioritized in our laboratory and dispatched within 3 to 4 business days.
If you suspect an accuracy issue with your prescription, please raise an enquiry with a copy of your doctor's original prescription. Our optometry team will evaluate the parameters, and the final decision remains with us.
Yes. Computerized eye testing at our Naini physical store is completely complimentary. You can visit our store and get your eyes examined by certified refractionists using automated machinery with no obligation to purchase.
A comprehensive eye test and digital prescription alignment check usually take about 10 to 15 minutes to complete with precise diagnostic accuracy.
PD (Pupillary Distance) is the distance between the centers of your pupils. Accurate PD alignment ensures that the optical center of your prescription lenses sits precisely in front of your pupils to avoid eye strain or double vision.
Submitting accurate prescription parameters is the customer's sole responsibility. However, if you realize you made a mistake, please reach out to us on WhatsApp immediately so we can pause assembly before lens cutting starts.
No. Contact lenses rest directly on the surface of your cornea, while eyeglass lenses sit about 12mm away from your eyes. This distance variance requires different refractive power calculations.
Yes. We offer options to customize your lenses with certified Anti-Reflective Coating (ARC), Blue-Cut computer filters, and Hydrophobic coatings depending on your visual preference during checkout.
Progressive lenses have three invisible focal zones (for distance, intermediate, and reading). It takes about 7 to 14 days for your eyes to coordinate with looking through different parts of the lens surface seamlessly.
Yes. You can order any of our high-quality frames fitted with dummy plastic lenses if you wish to fit them with customized corrective lenses locally at a later date.
Yes. You can bring your existing frame to our Naini, Prayagraj physical retail store. Our lab technicians will inspect the frame structure and cut customized lenses to fit it accurately.
Yes. We stock stainless steel, pure titanium, and bio-acetate frames that are nickel-free, lightweight, and hypoallergenic to prevent skin irritation.
Our physical store is located at: 28/A Chak Raghunath Market, Cotton Mill Tiraha, Naini, Prayagraj, Uttar Pradesh - 211008.
We are open Monday to Saturday from 10:00 AM to 08:30 PM, and on Sundays from 11:00 AM to 06:00 PM.
You can quickly connect with us on WhatsApp by text or call on our helpline number: 089828 91503.
We accept Cash, UPI (Paytm, GPay, PhonePe), Credit/Debit Cards, and Netbanking payments both online and at our physical Prayagraj store location.
Yes. Bring any frame to our Naini store, and our staff will adjust the nose pads, temple curves, and hinge alignments for a comfortable fit.
Once your prescription parameters are sent to our laboratory and lens processing starts, the order cannot be modified, cancelled, or refunded due to its fully customized nature.
Yes. You can configure any of our frames with zero-power Blue-Cut lenses to protect your eyes from digital screen fatigue even if you do not have a corrective prescription.
We treat all customer prescription details with medical confidentiality. Your optical power values are securely stored and only accessed by authorized lab technicians involved in manufacturing your lenses.
Yes. We use premium polycarbonate or high-index lens materials that have high impact resistance, allowing us to fit progressive lenses in semi-rimless or rimless structures securely.
You can raise a priority support enquiry instantly via our email helpdesk at support@visionexpertoptical.in or text our WhatsApp support at 089828 91503. Our customer assistance desk will coordinate directly with you.